How to use a remote desktop: what you do not know but you need to know

What is a remote desktop, and what is it for?

As you may guess, a remote desktop software or RDC (Remote Desktop Connection), is a computer tool that helps you work on a computer, or several, from another one that is far away from them, maybe in another location. To sum up, the remote desktop enables you to control your PC, from another computer, although they might be far away from each other.

Among all of its possible uses, the remote desktop is usually used mostly to offer some kind of technical assistance. That is, imagine any problem that you may have on your computer but you do not know how to fix it. Then a technician can help you, install a program or send you some files remotely. And many more useful things.

Among other significant benefits, you can also complete tasks and operations faster and in a much more practical way. Especially those tasks that distance prevents you from carrying out. Imagine the amount of time you would waste moving from one location to another. With a remote desktop you have the opportunity to correct anything, from basic stuff to small details, from miles away. Besides, you do not have to go through all the trouble implied in going around the city while pissed off after having to leave your comfy place. Think that, if you wish, you can monitor any task carried out on a computer in a total different place from your location and make sure that it works properly.

As we see, the remote desktop software is the best thing in the world of technology to help you with your computer tasks. Now we just need to know how to use a remote desktop to get the full experience.

Ehorus: an example of a remote desktop

To explain how to use a remote desktop, we will provide an example of one of them, one that we have at hand. Let me think, let me think, I got it, eHorus! Sure!, that one will be very useful to explain how to use a remote desktop.

If you do not know it yet, eHorus is a remote computer management system developed by Ártica ST, a Spanish software enterprise founded in 2005, which created Pandora FMS, one of the most powerful network, server and application monitoring software tools of the market, already present in five continents.

Ehorus is a cloud-based remote management system (SaaS). It has become one of the best alternatives to Teamviewer (another remote desktop example) for its simplicity. To start using it, you just have to install it and execute a simple software on your computer. This software will be connected to the servers allowing you to have access to it wherever you are. That’s right, you can log in your home computer from your office, and have access to your desktop and all of your files easily. It will always be safe, and you won’t have to install anything else on the computer from which you want to log in.

How to use a remote desktop such as eHorus

To be able to work with eHorus as a user, one of the requirements is using a more or less modern browser (Internet Explorer 10, Chrome 8, Firefox 28, Safari 6). Besides, your computer should have at least 1GB of RAM and a connection of at least 256 kbit to the internet.

Then just type this in the URL bar:

Next, type in your username and password to log in the platform. Then you will have a list of devices, to which an agent has been installed and therefore have been connected to the platform, at your disposal. If it does not appear at all, either you have not installed the agent or there has been some failure when you did it. You already know that until a device appears, the connection will not be possible.

Once you are finally able to see that the systems are working, you will notice that the agents can be found in different states, depending on their color:

Green. Everything works. Accesible agent.

Red. Agent failure or not accessible, and it has been like that for quite some time.

Yellow. The agent does not work, but it was fine until a little while ago. Doubtful.

Active red. It is being used at the moment and the connection is not possible.

The connection is only available for those agents that are green (active). When connecting, a screen similar to this one will be displayed:

Just click on “display” to be able to use the remote screen and then click on “connect screen”:

When you are already connected, a control bar will appear above, just on top of the remote screen:

These options will allow you to minimize the control bar, obtain a screenshot, access the remote clipboard and also copy/paste remotely, send key combinations (CTRL-ALT-DE among others) or display the full screen.

Other frequent questions about eHorus

What platforms does eHorus support?

It supports Windows (all versions), Linux (CentOS, Debian, SuSe and Redhat) and Mac (Leopard or later versions).

What are the use limitations?

There are no limitations, which means that you can use eHorus to support clients, colleagues or your own devices. In any kind of environment: work, technical, training, or private.

What happens if someone hacks

The local agent can be protected by a password that is not stored in its servers, only within the agent. That password will be essential for the connection with your agent. Therefore, even if someone were to get hold of the Ehorus database, it would be impossible for him to know your passwords.

In addition to your local password, you can activate the privacy mode, which will enable for a popup to appear on the screen asking the user whether he is willing to allow the connection whenever there is a local connection attempt.

As if that were not enough, you have the chance to activate the double authentication system that will require a physical device configured and synchronized for this purpose, in addition to the traditional access password which we just mentioned.

All data transferred from your browser to the eHorus server is encrypted using SSL. The data sent between the agent and the server is also encrypted using SSL.

Now that you know how to use a remote desktop, you are craving this kind of system, right? I understand. I’m sure you want to find out more about what eHorus (a good remote computer management system) can offer you. No problem, why do you not try to get in here?:

Or you can also directly ask any questions you may have about eHorus. You can do it easily, thanks to the contact form that you will find at the following address:

Do not hesitate to contact us!

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